Process
Step 1 - Free Consultation*
In an informal meeting either at your home or our showroom, you’ll meet with one of our designers who will chat to you about your project, key features, budget and timings and get a good understanding of your ideas and objectives for your new kitchen. Bring along any magazines or other reference material you may have collected to show us features or colour combinations you like.
We suggest you visit our showroom at least once to view our products and concept kitchens too. If you have house plans please bring them to your consultation.
*Our free consultation includes up to 3 hours of design/meeting time including travel required, worth up to $375 + GST.
Step 2 - View Concept
We’ll then present your new kitchen concept layout using 3D rendered perspective drawings. We’ll also talk you through our recommendations for materials and finishes. This gives you the chance to ensure we’ve correctly interpreted your needs and to fine-tune if necessary. Further meetings may be required to discuss any subsequent modifications.
The time spent by our designers at this stage is typically 10 – 20 hours. This does not necessarily cost you, our client, but we do not release a copy of the concept plans unless this is paid for.
Full homes or complex designs may take significantly longer than this and should be discussed with your designer.
Step 3 - Quotation
Once you’re happy with your design and product choices, we will prepare and present a quotation. We can also price product options for you to evaluate and compare.
Step 4 - Finalise Specifications
Upon acceptance of our quote, your designer will meet with you to finalise all details and specifications for sign off prior to the final site measure. This is an important step to make sure that the things you have discussed in the design process translate through to your finished kitchen. If required, we can also supply you with plumbing and electrical plans to help you work with other trades.
After this meeting we’ll send you a copy of our agreement along with an invoice for a 50% deposit, to allow us to buy in materials and begin manufacture of your new kitchen.
Step 5 - Site Measure
Upon receipt of your deposit and your site being ready, a detailed site measure will be arranged. At this time your job will be scheduled into production for an approximate installation date of 6 to 8 weeks from site measure, depending on the complexity of your project and products, as well as current workloads.
Step 6 - Manufacture & Installation
Once your kitchen has been built, we will contact you to confirm your installation date. At this stage we will issue a progress invoice of 45%, which is due prior to installation.
Our skilled team will complete installation of your cabinetry. This may take several days depending on the size and complexity of your project. Most benchtop products require templating once cabinetry is in place, so it can take a further 10-15 working days for tops to be installed and then any final work required to complete your install.
Step 7 - Final Job Check
We’ll complete a final job check to make sure you are 100% satisfied with your new kitchen. In most cases we will also valet clean your new kitchen ready for you to move into. At this stage your final 5% payment is due.
Follow-up Service
Approximately 12 weeks after your contract has been paid in full, we will contact you again to make sure you are enjoying your new kitchen and are completely satisfied with our workmanship. We’ll carry out any necessary adjustments and will continue to give you support throughout the life of your kitchen.
